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Lessons from the Social Impact Evaluation of Project OVERCOME
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Digital Equity

All 50 states, the District of Columbia, and Puerto Rico are currently working on digital equity plans. One key component of the plans is the development of states’ visions for digital equity. These efforts are the initial state-level planning and envisioning at this scale and scope. This project focuses on the unique opportunity for states to craft their visions for digital equity. The best visions of digital equity will be community centered and focused on creating change, specific and clearly articulated, and ambitious but attainable. The National Telecommunications and Information Administration (NTIA) has specifically advised states to “lead with equity,” intentionally identifying, amplifying, and centering the voices of those most affected by the digital divide and disconnected communities. With the extraordinary task and responsibility of state policymakers and local communities in mind, we undertook this project to aid both in ensuring that more community voices are heard in crafting visions that increase opportunity for all. Digital equity work did not begin, nor will it end, with this time of historic federal funding. Digital equity advocates around the country have been working for many years to close the digital divide. This project draws on the expertise of national and local experts in this field. Through surveys, community meetings, interviews, conversations, and a collaborative writing process with community contributors, we have arrived at 11 Principles for Digital Equity Visions, organized around five themes, to help guide both the process and the resulting visions of digital equity.

US Ignite partnered with the National Science Foundation and Schmidt Futures to design Project OVERCOME and test creative solutions to connect the unconnected. Project OVERCOME’s design ensured careful consideration of both the technical requirements of broadband access and the community collaboration, outreach, and engagement needed to explore sustainable success. By providing free or low-cost broadband to users as a part of the study and measuring targeted outcomes via a survey, we identified the impact of Project OVERCOME on Internet adoption. Key findings from Project OVERCOME include the following:
- Increased support from community members and Internet service providers is crucial for improving digital literacy and reaping the benefits of broadband deployment for disadvantaged populations.
- Providing access to the Internet is not enough to address digital inequality; policymakers must also promote digital literacy and provide resources and support for underserved communities to participate in the economy and shape their communities.
- The study found that informal help from family and friends is not effective in increasing Internet use, highlighting the importance of systematic help and training provided by organizations.

One of the very first programs I managed upon my arrival at US Ignite in 2021 was Project OVERCOME. We selected six communities to pilot advanced wireless and community broadband adoption programs through a rigorous solicitation and review process. The grant period ended in December 2022, and we heard some remarkable success stories from the OVERCOME communities. As communities prepare to manage the unprecedented influx of billions of dollars in Broadband Equity, Access, and Deployment (BEAD) funding, I find myself reflecting on the need for more programs like Project OVERCOME to effectively bridge the digital divide in unserved and underserved communities across the US. The Project OVERCOME features that were effective in bridging the digital divide in the participating communities are as follows:
- Bridging the capacity gap: Through Project OVERCOME, US Ignite acted as a lean project management office. We worked closely with teams to enhance and build their technical and management capacity and offered timely assistance to resolve deployment and adoption challenges.
- Experimental and experiential: We focused on maximizing learnings that could be shared widely with communities across the US. We conducted a survey to measure the social impact of Project OVERCOME on participating communities.
- Diversity & Representation matters: Project OVERCOME required teams to represent diverse backgrounds and ensure inclusivity in thoughts, actions, and existence. Each team consisted of an engineer, a researcher, a social scientist, a local government representative, and a community organizer. Together, they worked to implement the pilot on the ground.
- Building partnerships: We selected teams that had strong community partnerships and demonstrated their ability to nurture future partnerships. Additionally, we helped communities identify and forge partnerships to ensure the sustainability of their broadband project beyond OVERCOME.
- Community empowerment: Project OVERCOME was all about the community-first approach. Each team created a shared vision for their community by engaging in several dialogues with community representatives and community members.
- Compassionate leadership: Each OVERCOME team was led by a leader with a track record of serving their community with unwavering determination and compassion.

Congress appropriated $65 billion through the Infrastructure Investment and Jobs Act (IIJA) to close the digital divide and ensure universal access to reliable, high-speed, and affordable broadband across the US. The cornerstone—$42.45 billion—rests with the implementation of the Broadband Equity, Access, and Deployment (BEAD) program, which entrusts execution and deployment of the resources to state governments. To maximize the opportunity that BEAD presents and to close the digital divide once and for all, we recommend the following 11 points:
- Allow rolling challenges to FCC maps and publish transparent adjudication in a timely manner;
- Mandate annual reporting, preferably through an easily accessible and navigable website and map, by the National Telecommunications and Information Administration (NTIA) (with the United States Office of Management and Budget (OMB)) that measures progress in reaching people and communities that remain left behind;
- Create a community advisory committee for NTIA composed of representatives from across the federal government and community stakeholders from across the country;
- Encourage states to create dedicated funding, staffing, or public-service opportunities to support community engagement for unserved and underserved communities;
- Develop clear guidance for meaningful community engagement;
- Ensure matching requirements are not a barrier for highly vulnerable unserved or underserved communities;
- Increase and emphasize support for immediately available solutions that leverage community institutions;
- Create statewide multistakeholder councils to guide implementation;
- Set a high standard for the preference for fiber-optic cable;
- Address permitting barriers; and
- Integrate workforce development strategies into broadband implementation projects.

The Federal Communications Commission committed over $15 million in a new funding round through the Emergency Connectivity Fund (ECF) Program, which provides digital services for students in communities across the country. The funding commitment supports applications from the first and third application windows, benefiting approximately 35,000 students across the country, including students in California, Delaware, Indiana, Massachusetts, North Carolina, Nebraska, New York, and Pennsylvania. The funding can be used to support off-campus learning, such as nightly homework, to ensure students across the country have the necessary support to keep up with their education.

US Senator Jacky Rosen (D-NV) successfully pushed the Federal Communications Commission to update its National Broadband Map to more accurately reflect Nevada’s current broadband needs, which is critical for the allocation of funding for high-speed internet from the Infrastructure Investment and Jobs Act's (IIJA) $42 billion Broadband, Equity, Access, and Deployment (BEAD) Program. A previous, deeply flawed map misrepresented the high-speed internet coverage in Nevada and would have caused the state to lose out on potentially millions of dollars in BEAD funding. The new version of this map identifies nearly 27,000 new broadband serviceable locations across Nevada, in addition to nearly 7,000 new locations without access to high-speed service that was not included in the previous version.

On first look, the new Federal Communications Commission's National Broadband Map seems to be a step in the right direction. For example, in Alaska, a known problem area, the number of locations and the estimated amount of money allocated increase significantly. But Michigan is another story. Michigan has 71,139 fewer Unserved locations on the new map versus the old one, by far the biggest decrease in the 50 states. It’s an 18% drop in the number of Unserved locations. And it leads to an estimated decrease of $416 million that Michigan will receive from the Broadband Equity, Access, and Deployment (BEAD) program, also by far the biggest decrease in the 50 states. The reason is big increases in the coverage areas filed by a few wireless providers. More than two-thirds of the locations that gained broadband coverage according to the broadband provider filings are now Served or Underserved by a fixed wireless provider. Two providers— Mercury Broadband and Point Broadband — each filed with offerings that made almost 40,000 locations per provider move from Unserved to Underserved or Served.

The Idaho Broadband Advisory Board (IBAB) and the Idaho Office of Broadband are now accepting grant applications for the Idaho Capital Projects Fund (CPF) Broadband Infrastructure Grant Program. The Idaho Broadband Advisory Board and the State of Idaho seek to fund broadband projects across the state that assist with or improve distance learning, telehealth, telework, and public safety. This grant program is designed to meet the CPF criteria and improve internet connectivity in unserved and underserved locations. The grant opened on Monday, May 22, 2023, at 5:00 p.m. MST. The application period will end on Tuesday, June 20, 2023, at 5:00 p.m. MST. Applications must be submitted via the Idaho Department of Commerce’s online portal, here.

Texas became the latest state to pass a privacy bill that aims to enable consumers to exert more control over data about themselves. Unless vetoed by Governor Greg Abbott (R-TX), the Texas Data Privacy and Security Act (SB 4) will require companies to allow residents to opt out of targeted advertising—defined by the bill as serving ads to people based on their online activity over time and across nonaffiliated websites or apps. The measure also will obligate companies to honor universal opt-out tools—such as opt-out signals that consumers can send through their browsers—but only if the companies honor those signals in other states. Currently, four states—California, Colorado, Connecticut, and Montana—have laws or regulations requiring companies to allow people to reject targeted advertising via a universal opt-out tool. As is the case in those other states, the Texas law only requires companies to honor universal opt-out mechanisms if consumers affirmatively activate the tools.

The Federal Communications Commission — which has jurisdiction over radio, television, cable, and satellites — isn’t best known for grappling with cutting-edge technology. But amid the rise of generative AI tools like ChatGPT and Midjourney, the communications regulator may be forced to tackle artificial intelligence, an area that’s beginning to intersect with communications infrastructure and airwaves. A pressing concern is the skyrocketing rates of robocalls, leading to several FCC actions as the agency seeks to cut down scams against consumers. AI can make robocall operations much cheaper because the technology can automate dialing, talking, and responding, according to former FCC Chair Tom Wheeler. Nicol Turner Lee, a senior fellow at the Brookings Institution, said robocalls could open Pandora’s box of possibilities for consumer deception, especially for elderly Americans. Wheeler added voter manipulation as a related area of concern, where an AI-cloned voice could direct an individual on an Election Day to an incorrect location to cast their vote. A former FCC senior official, who spoke on the condition of anonymity to speak candidly, said there are a number of related concerns triggered by AI in areas with FCC jurisdiction.

TikTok is being sued over data privacy — again. This time, though, the social media giant wants the cases tried in Illinois, which has the nation's toughest privacy laws. The company has requested that the new lawsuits, which accuse TikTok of accessing user data through third-party websites on the app's browser, be heard in the US District Court for the Northern District of Illinois. It's the same courtroom where a judge approved a $92 million class-action settlement that sent $167 checks to users in 2022. It's that very settlement that TikTok is expected to use in its legal defense, claiming the company should be immune to more data privacy lawsuits. States nationwide have enacted tough privacy laws, but Illinois' Biometric Information Privacy Act is considered the toughest in the nation.
Benton (www.benton.org) provides the only free, reliable, and non-partisan daily digest that curates and distributes news related to universal broadband, while connecting communications, democracy, and public interest issues. Posted Monday through Friday, this service provides updates on important industry developments, policy issues, and other related news events. While the summaries are factually accurate, their sometimes informal tone may not always represent the tone of the original articles. Headlines are compiled by Kevin Taglang (headlines AT benton DOT org), Grace Tepper (grace AT benton DOT org), and David L. Clay II (dclay AT benton DOT org) — we welcome your comments.
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