Level of Government

The Affordable Connectivity Program (ACP) is at an inflection point. Launched in early 2022, ACP provides 17 million households up to $30/month in subsidies to offset the cost of broadband. But the program faces two critical challenges. First, less than a third of eligible households currently participate in the program—mainly because the people who could benefit most from the subsidy are unaware that it exists. The Federal Communications Commission (FCC), local governments, and digital equity groups are stepping up efforts to improve ACP awareness and participation.

Barbara Drӧher Kline thought she knew what she was getting into when she moved halfway across the country and bought a 1890s farmhouse in rural Le Sueur county, Minnesota. Contractors advised her to tear the house down, but she loved a fixer-upper, especially after she had refined her remodeling skills on her previous home in California, a redwood log cabin near San Francisco. Drӧher Kline wasn’t scared by a rural lifestyle either. Both she and her husband, John Kline, had roots in the state, and he had grown up nearby.

After a year of operation, half of all households eligible for the Affordable Connectivity Program (ACP) internet subsidy are unaware of the benefit. A January 2023 survey of low-income households finds that over 50% say they have never heard of the program or do not know anything about it. Although many eligible households are unaware of ACP, the survey points to ways in which policymakers and community leaders can encourage enrollment. First, outreach can make a difference.

Fitting the monthly cost of a broadband subscription into a low-income household budget is difficult, to say the least, because of the costs of competing necessities like lodging, food, and healthcare. These financial pressures—and unexpected expenses—keep too many people in the U.S. from subscribing to home broadband service—or cause them to drop service at times to make ends meet. During the COVID-19 pandemic, Congress recognized these obstacles for low-income people and created a program—first called the Emergency Broadband Benefit Program—to reduce the monthly costs of connectivity.

The Department of Treasury approved broadband projects in an additional six states under the American Rescue Plan’s Capital Projects Fund Florida, Georgia, Iowa, Minnesota, Missouri and Utah. Together, these states will use their funding to connect more than 180,000 homes and businesses to affordable, high-speed internet.

The pandemic spurred policymakers and community leaders around the country to create programs to connect those without home broadband service or computers. These programs have had an impact. New government data show sharp increases in broadband and computer adoption in the 2019-to-2021 time frame. Initiatives such as the Affordable Connectivity Program (ACP) have helped address “subscription vulnerability” for low-income households. With progress evident, it is time to extend and build on the ACP and local affordability programs.

The Federal Communications Commission released a pre-production draft of its new National Broadband Map. The map will display specific location-level information about broadband services available throughout the country – a significant step forward from the census block level data previously collected. This release of the draft map kicks off the public challenge processes that will play a critical role in improving the accuracy of the map.

On Monday, September 26, Benton Institute for Broadband & Society Director of Research and Fellowships Dr. Revati Prasad hosted an online panel discussion, From the Ground Up: Broadband Mapping By and for Communities, on how communities and states are collecting data on local broadband availability as the Federal Communications Commission rolls out the Broadband Data Collection (BDC) program.

Arizona's goal of expanding broadband internet access in rural areas is taking a step forward with a public-private partnership.

The National Telecommunications and Information Administration is hard at work implementing the National Spectrum Strategy.